Report wrongdoing.
We’re committed to a culture of compliance where we uphold the highest standards of ethical conduct. That’s why we have a process to report wrongdoing.
Our commitment.
We’ll review all complaints of wrongdoing. We’ll also protect anyone who asks questions, raises a concern in good faith, or participates in an investigation from any form of retaliation.
How to report.
For customers
These reporting options aren’t meant for customer issues. If you’re a customer and have an issue to report, refer to Resolving your complaints.
Ethics Office
Submit a confidential report through the Ethics Office
Whistleblower hotline
You can submit a confidential or anonymous complaint online or by phone through an independent third-party service provider, ClearView Connects.
Online portal: www.clearviewconnects.com
Toll-free: 1-866-876-2843
About your report.
Information to include.
Include as much detail and supporting documentation as possible. If we don’t have enough information, we may not be able to thoroughly investigate the report.
What happens next.
If you include your contact information, a member of the Ethics Office or the investigating team will be in touch with you.
If you choose to submit your complaint anonymously, you can obtain updates on your report through the ClearView Connects portal or phone system.
Examples of wrongdoing.
Breaches of Laurentian Bank’s Code of Conduct, Laws and Regulations
Examples include:
conflicts of interest;
illegal, deceptive sales practices;
rate manipulation or price setting;
money laundering and terrorist financing;
other violations of governing laws and regulations; and
non-adherence to internal compliance policies.
Breaches in financial reporting
Examples include:
non-disclosure of material facts, falsification or destruction of business or financial records;
misrepresentation or suppression of financial information; and
non-adherence to internal financial reporting policy or standards set by professional orders/controls and including management overrides.
Breaches in accounting practices and auditing matters
Examples include:
all accounting rules and procedures that have been adopted by Laurentian Bank or are required by professional organizations for recording transactions, the valuation of certain assets, liabilities and income and expenses; and
auditor independence concerns.
Suspected fraudulent activity
Examples include:
theft;
insider trading;
staff dealing in their own accounts;
market manipulation and market abuse; and
corrupt practices including giving or receiving bribes, kickbacks for selecting a particular supplier or other improper benefits or any unethical conduct in dealing with third parties.
Retaliation or retribution against an individual who reports wrongdoing
Examples include statements, conduct or actions involving discharging, demoting, suspending, harassing or discriminating against an individual asking a question, reporting a concern, or participating in an investigation, in good faith.
Other unethical activities or behaviours not covered by an existing process
If you have concerns that something doesn’t align with Laurentian Bank’s values but are unsure if the matter is within any of the previous categories, you should report it.