INTERAC e-Transfer® FAQ
1. What is an INTERAC e-Transfer?
| INTERAC e-Transfer lets you receive or send money to anyone who has an account with a participating Canadian financial institution. |
2. How much does it cost to send or receive an INTERAC e-Transfer at Laurentian Bank?
| Sending: a $1 fee is charged for each INTERAC e-Transfer sent. In addition, withdrawal fees may apply depending on the minimum balance held in your account or the number of transactions included in your banking package. Receiving: there is no fee for receiving an INTERAC e-Transfer through LBCDirect. |
3. What are the send and receive limits on INTERAC e-Transfers?
INTERAC e-Transfers sent via LBCDirect are subject to the following limits:
These delays apply starting on the transaction date and end 7 or 30 days later, as the case may be, after the transaction date in question. For example, if an INTERAC e-Transfer is sent on December 10, at noon, the 7-day delay remains in effect until December 17, at noon. As for the 30-day delay, it remains in effect until January 9, at noon. The limits applicable to receiving an INTERAC e-Transfer through LBCDirect are as follows:
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4. Is INTERAC e-Transfer always available?
| INTERAC e-Transfers can be sent at any time (24 hours a day, 7 days a week). The recipient receives a transfer notification via email or text message, usually within 30 minutes of sending, and the funds can be deposited to their account immediately. The funds and applicable service fees are withdrawn from the sender’s account as soon as the transfer request is made. Please note that the $1 fee charged for sending the transfer is not refundable. |
5. Can anyone use INTERAC e-Transfer?
| Anyone with an email address, access to LBCDirect online or mobile banking and a Canadian bank account can send money with INTERAC e-Transfer. You can send money to someone using their email address or mobile phone number. Funds may be received by recipients who don’t use or have access to online banking with their financial institution, but certain conditions have to be met. For more details, please visit INTERAC.ca. |
6. Can I save email addresses from previous or frequent transfer recipients?
| Yes. The INTERAC e-Transfer service allows you to set up multiple receivers, and keeps the information on file. When sending an e-Transfer, simply select your recipient from the drop-down list. Recipients can be edited or updated at any time. |
7. Can a transfer be cancelled once it has been sent to the recipient?
| Yes, if the recipient has not deposited the funds in their account. Once the transfer has been received, the transaction can no longer be cancelled. Please note that the $1 fee charged for sending the transfer is not refundable. |
8. Tracking your INTERAC e-Transfer?
| You can view your INTERAC e-Transfer transaction history and any transfers being processed (pending) using LBCDirect Internet. To view your transfer history, log on to LBCDirect. Once your LBCDirect session is open, click “View: Pending" or "View: History" in the "Send INTERAC e-Transfer" section to view the appropriate transactions. |
9. What do I do if I suspect fraud?
| If the transaction has not yet been received by the recipient, you can choose to cancel the transaction from the Pending e-Transfers screen. If the transaction has already been completed and funds deposited to the receiver, then contact us. |
10. How long does someone have to receive an INTERAC e-Transfer?
INTERAC e-Transfers expire 30 days after they’re sent if the recipient has not deposited the funds. Once the 30-day period has expired:
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11. Why can’t I see the Cancel or Resend links for the e-Transfer I just sent?
| The Cancel and Resend links will appear once the e-Transfer has been received and processed by INTERAC, and the notification has been sent to the recipient, which may take up to 30 minutes*. Once the sent transfer has been processed by INTERAC, you have the option of cancelling the transfer or resending the notification. When the transfer has been completed, and funds received/deposited by the recipient, the e-Transfer will show a ‘Completed’ or ‘Processed’ status. Once completed, you cannot cancel the transaction. Depending on the volume of e-Transfers being processed by INTERAC, this process may take as long as 2 hours, but on average you can expect processing within 30 minutes |
12. Will you continue to offer LBCDirect transfer service to other Canadian banking institutions?
| The current LBCDirect service for transferring funds to another Canadian banking institution will continue to be offered. This service enables you to transfer funds between two accounts, once your Laurentian Bank account has been linked to an account held at another banking institution. |
®INTERAC e-Transfer is a registered trade-mark of Interac Inc. Used under license.
